Returns and General Order Information:
- Please note: Orders CANNOT be changed, modified, or cancelled after checkout.
- We hope you’ll love your order, but if it isn’t quite right returning to us is easy. You can return unused items, with tags, to us within 14 days of receipt for a full ONLINE STORE CREDIT.
- We only offer ONLINE STORE CREDIT for returns. We do NOT issue refunds to your original method of payment. Returns MUST be postmarked within 14 days of receipt of the order.
- Credit will be applied for the amount paid for the items(s) you purchased. Credit will only be applied for the item(s), not for any shipping and handling charges.
- Merchandise may be returned for ONLINE STORE CREDIT only within 14 days of the fulfillment date.
- Non Refundable Items: Sale Items, Swimwear, Yoga Pants, Bodysuits and Intimates, Face Masks, Undergarments and all Accessories are FINAL SALE and NOT eligible for returns. Accessories are Jewelry, Hats, Scarves, Sunglasses, Handbags and Belts.
- To be eligible for a return, your item must be unwashed and unworn. Shoes must be unworn and free of any scuffs or marks. All merchandise must be returned with original tags and in the same condition that you received it and must also be in the original packaging with original receipt. Merchandise that has been clearly worn, stained, or otherwise damaged will not be accepted. Store credit cannot be applied to future purchases until the return is processed.
Returns for Online purchases in store:
- Your original invoice must be presented at the time of return for store credit.
- All in store returns MUST include a completed CAllie Girl Return Authorization Form.
- Our store is unable to process refunds for any online purchases.
- Any orders returned in store will be issued a STORE CREDIT ONLY. There will be no exceptions made. The store is NOT authorized to issue refunds.
- Due to our limited quantities and the high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for ONLINE STORE CREDIT ONLY.
Defects or Problems with Your Order?
- If you have received an item with any problems or defects, please contact us at email@example.com within 2 DAYS to inform us of the issue. If we are not notified within 2 days of you receiving the item, then it will no longer qualify for a return. You must include a photo of the damage / defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
- Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.
- Print and enclose the CAllie Girl Return Authorization Form
- Carefully Pack your item(s) in their original package and send them back within 14 days of receiving your order. You MUST include the Return Authorization Form.
Address the package to :
CAllie Girl - Attention Returns
25350 # D Marguerite Parkway
Mission Viejo, CA 92692
- CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS. ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Returns must be postmarked within 14 days of the receipt of the order. No Exceptions.
- All merchandise must have the original tags and be returned in original, unworn conditions.
- You cannot receive a credit on orders returned outside of the 14-day mark.
- All returns must include a completed Return Form
Refunds & Processing
- Please allow 5-10 business days for return processing once CAllie Girl receives the returned merchandise. Once processed, we will email you an E-Gift Card with your Online store credit that you can use on future CAlliegirloc.com orders only.
- Online Store credit does not expire.
Additional Questions About Your Order?
Have a question about your order not answered here? Please contact us at firstname.lastname@example.org